Shipping policy

We are proud to ship Plastic-Free Worldwide!

Yes we are proud to ship worldwide directly from Portugal.

All of the orders will be shipped from Portugal. Please allow the following number of business days for your order to arrive:

- Portugal 1 - 2 days
- Europe 3 – 5 days
- Rest of world 5 - 7 days

For each order we will provide you the tracking number so you can check online where your package is.

We know you are excited to receive your order fast, so are we! We ship within 24 - 48 hours of your order being placed, but they can only be sent for shipment Monday through Friday.

Our packaging is Plastic-Free. We use paper envelopes with paperboard protection and, we reuse all types of paper boxes, instead of producing new boxes. To close and protect our packages we use paper tape.

Returns and exchanges

We hope you love our products, but if there´s any disappointment from your side, or any damaged on your order, we are here to help you the best way we can!

We gladly accept returns, exchanges, and cancellations.

Contact us within: 7 days of delivery.

Ship items back within: 14 days of delivery.

Request a cancellation within: 12 hours of purchase.

Buyers are responsible for return shipping costs unless agreed with us otherwise. If the item is not returned in its original condition,the buyer is responsible for any loss in value.

Please kindly send us an email with your name and order number, and we will help and give you all the support to ship your order back to us.

Please make sure to send the order on its original package.

Products

All the main FAQs about our products

Our artisans boil the straws after being properly cut, cleaned and rinsed. Afterthat, they put them under the sun until they get completely dry. Finally they store the straws in a well-ventilated room until they are ready to go to yourhands. Actually the bamboo it self already has antibacterial property.

Your Bamboo Straws can last a life-time if you take good care of them. Check our blog and find everything you need.

Yes, everyorder/parcel that we send from Indonesia will have Phytosanitary Certificate from Plant & Quarrantine Board in Indonesia - https://karantina.pertanian.go.id/ This certificate is obligatory to take before shipping, and will go together with each parcel in the form of Letter of Certification& Green sticker saying the content has passed the inspection.

We are so sure that you will fall in love with our coconut bowls! They can last a lifetime if you take good care of them. Find out more on our blog everything you need to know about it.

We are very happy to answer no to this question. Our Coconut Bowls are a product from Nature, made from discarded coconut shells. Each bowl will have their own shape, size and cute imperfections. We make sure that all the bowls we sell have at least 12,5-13cm diameter.

If you don´t find your answer here, please find the best way to talk us through our Contact page.

General

Sure yes, please check our Wholesale page for more information, we are more than happy to partner with you!

Yes, please contact us through info@sasakmarket.com and let us know.