We are proud to ship Plastic-Free Worldwide!
Yes we are proud to ship worldwide directly from Portugal.
All of the orders will be shipped from Portugal. Please allow the following number of business days for your order to arrive:
- Portugal 1 - 2 days
- Europe 3 – 5 days
- Rest of world 5 - 7 days
For each order we will provide you the tracking number so you can check online where your package is.
We know you are excited to receive your order fast, so are we! We ship within 1 - 2 business days.
Our packaging is Plastic-Free. We use paper envelopes with paperboard protection and, we reuse all types of paper boxes, instead of producing new boxes. To close and protect our packages we use paper tape.
Returns and exchanges
We hope you love our products, but if there´s any disappointment from your side, or any damaged on your order, we are here to help you the best way we can!
We gladly accept returns, exchanges, and cancellations.
Contact us within: 7 days of delivery.
Ship items back within: 14 days of delivery.
Request a cancellation within: 12 hours of purchase.
Buyers are responsible for return shipping costs unless agreed with us otherwise. If the item is not returned in its original condition,the buyer is responsible for any loss in value.
Please kindly send us an email with your name and order number, and we will help and give you all the support to ship your order back to us.
Please make sure to send the order on its original package.
All the main FAQs about our products
Our artisans boil the straws after being properly cut, cleaned and rinsed. After that, they put them under the sun until they get completely dry. Finally they store the straws in a well-ventilated room until they are ready to go to your hands. Actually the bamboo itself already has antibacterial properties.
Yes, every order/parcel that we send from Indonesia will have Phytosanitary Certificate from Plant & Quarantine Board in Indonesia - https://karantina.pertanian.go.id/ This certificate is obligatory to take before shipping, and will go together with each parcel in the form of Letter of Certification & Green sticker saying the content has passed the inspection.
We are very happy to answer no to this question. Our Coconut Bowls are a product from Nature, made from discarded coconut shells. Each bowl will have their own shape, size and cute imperfections. We make sure that all the bowls we sell have at least 14cm diameter.
Yes, please contact us through firstname.lastname@example.org and let us know.